Bangalwin Privacy Policy — Our Full Commitment to Data Protection

Bangalwin is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains how Bangalwin collects, uses, stores, and protects your personal information.

By using the Bangalwin website or app, you agree to this Privacy Policy. Please read it carefully before using our services. This policy applies to all Bangalwin services — website, mobile app, live chat support, and any online communication.

Bangalwin collects two types of information — what you provide directly, and what is automatically gathered from your device or browsing activity.

Information You Provide Directly:

• Registration Details: Full name, date of birth, gender, mobile number, and email address.
• Identity Verification (KYC): Details from your National ID, passport, or driving license.
• Financial Information: bKash or Nagad mobile banking number (we do not store full card details).
• Contact Information: What you write in support chat or via email.
• Address: District, division, and current residential details.

Automatically Collected Information:

• IP address and device type (mobile/desktop).
• Browser type and operating system.
• A log of how long you spent on each page.
• Gaming history and transaction records.

Bangalwin uses your information only for specific, transparent purposes. We never use your data for anything beyond what is necessary.

• Account Management: To verify registration, authenticate logins, and ensure account security.
• Transaction Processing: To accurately process deposits, withdrawals, and bonus payments.
• Support Services: To resolve your issues quickly and effectively.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To analyze user experience and improve the platform.
• Personalized Offers: To send you relevant promotions based on your preferences (you can opt out at any time).

Bangalwin follows the highest industry standards to protect your data. Our security operates across multiple layers to prevent any unauthorized party from accessing your information.

• SSL Encryption: All data transmission is secured with 256-bit SSL encryption.
• Server Security: Data is stored on secure, firewall-protected servers.
• Access Control: Only authorized personnel are permitted to access sensitive data.
• Regular Audits: Security measures are regularly tested by third parties.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.

Data Retention Period: Data for active accounts is retained while the account remains in use. After closure, data may be kept for up to 5 years to meet legal requirements, after which it is securely deleted.

Bangalwin does not sell your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Providers: Minimal information is shared with bKash and Nagad solely to verify transactions. These providers have their own privacy policies.
• Law Enforcement: Bangalwin is required to provide data when directed by Bangladeshi courts or regulatory authorities.
• Anti-Fraud Services: Limited data may be shared with specialized security agencies for fraud detection purposes.
• Technology Partners: We work with technology service providers on a contractual basis to operate the platform, and they are equally bound to uphold privacy standards.

Bangalwin uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain active login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To analyze which pages are used most — this helps us improve the site.
• Personalization Cookies: To remember your preferences, such as language and display settings.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit some features on Bangalwin.

Bangalwin believes you should have full control over your own data. You have the following rights:

Bangalwin strictly does not serve anyone under 18 years of age. We do not knowingly collect or store personal data from minors.

• Age verification is carried out at the time of registration.
• If any user is found to be under 18, all their data is immediately deleted and their account is closed.
• If you believe your child is using Bangalwin, please contact our support team immediately.

Bangalwin may update this Privacy Policy from time to time. You will be notified of any significant changes via SMS to your registered mobile number or through an in-app notification.

• Updated policies take effect 14 days after publication.
• If you do not agree to the updated policy, you will have the option to close your account within that period.
• The date of any change will always be shown at the top of the page.

For any privacy-related questions or concerns, please reach out to us. Bangalwin's dedicated privacy team is ready to resolve your issues promptly.

Instant help is also available via live chat support — 24 hours a day, 7 days a week.